Terms & Conditions

Hawlek Store

Introduction to the Usage Agreement:
Hawlek.com welcomes you, informs you that you will find below the terms and conditions regulating your use of this store and all the legal effects that result from your use of the services of the store via the Internet via this electronic platform, as the use of any person who was Hawlek.com whether it was a consumer of the service or A product or otherwise, this is approval and acceptance of it and it is fully qualified legally and system and law for all the articles and provisions of this agreement and is a confirmation of your commitment to its regulations and what was mentioned in it, and this agreement applies to all types of dealings between the user and Hawlek.com.


 Introduction and definitions:

The preamble above is an integral part of this agreement, as you will find below the indications and definitions of the main phrases used in this agreement:

  1. (Store) means this term Hawlek.com, and this definition includes all forms of Hawlek.com on the World Wide Web, whether it is an electronic application, a website on the World Wide Web, or a commercial store.

  2. (User) means the consumer who purchases the product or service from the store through his online platform.

  3. (Agreement) This term means the terms and conditions of this agreement, which governs and regulates the relationship between the parties to this agreement.


 Legal Eligibility of the User:

  1. The user declares that he is legally qualified and legally regulated to deal with the store, or that he is at least eighteen years old.

  2. The user agrees that if he violates this article, he will bear the consequences of this violation in front of others.


Nature of the Commitment Hawlek.com:

  • The commitment Hawlek Store towards consumers or users is to provide (the service or product).

  • About you may provide other services such as after-sales services or other related services, depending on the nature and type (service or product) required by the user.


Use Controls Hawlek.com:

  1. The user is obliged to use the online platform around Hawlek.com in accordance with the public morals and regulations in force in the Sultanate of Oman.

  2. When purchasing a service or product Hawlek Store, the user is obligated not to use this service or product in violation of public morals and the regulations in force in the Sultanate of Oman.


 Accounts and Registration Obligations:

Once you apply to join Hawlek.com membership as a user, you are obligated to disclose specific information and choose a secret username and password to use when accessing services Hawlek.com. By this, you agree to:

  1. Being responsible for maintaining the confidentiality of your account information and password confidentiality, and thereby agreeing to a notification Hawlek.com immediately, with any unauthorized use of your account information with Hawlek.com or any other breach of your confidential information.

  2. Hawlek.com will not be responsible in any way for any loss that may be caused directly or indirectly to you, morally or financially, as a result of disclosing the information of the user name or the password.

  3. You are obligated to use your account or your membership of Hawlek.com on your own, as you are fully responsible for it, and in the event that others use it, this is a presumption that you have authorized it to use the store in your name and account.

  4. You are obligated when using your membership Hawlek Store to use it with all seriousness and credibility.

  5. You are obligated to disclose true, correct, up-to-date, complete and legal information about yourself as required during registration with Hawlek.com and are obligated to update your data to change it in reality or in the event that it is needed.

  6. Hawlek.com is committed to handling your personal information and contact information in strict confidence.

  7. If it turns out to Hawlek.com that you disclosed information that is not true, incorrect, current, incomplete, illegal or contrary to what is stated in the usage agreement, then Hawlek.com has the right to stop, freeze or cancel your membership or your store and your account on the platform , Without prejudice to the rights of other Hawlek Store and its legitimate means to recover its rights and protect the rest of the users.

In the event that you do not adhere to any of the above, the Hawlek.com administration has the right to suspend or cancel your membership or to ban you from accessing Hawlek.com services again.

Electronic Communications and Official Communication:

  • The parties to this agreement agree that communication takes place via the email registered on the platform.

  • The user agrees that all the agreements, advertisements, data and other communications provided to her electronically take the place of their written counterparts, which is a stand-alone argument, in meeting the legal and legal needs.

  • The user agrees to be able to communicate with him and inform him of any provisions pertaining to this agreement or related to dealing with him through the administration of Hawlek.com that broadcasts public messages that are received by all users or to specific users of Hawlek.com.


Amendments to the usage agreement and fees:

  1. Hawlek.com may notify you of any amendment to this agreement in accordance with the official means of communication under this agreement, according to which your obligations will be doubled or your rights will be diminished according to any amendments that may be made to this agreement.

  2. In case of objecting to any amendment to the usage agreement, it is hoped that you Hawlek.com will stop using its services since the mere access to your account on Hawlek.com or your use of Hawlek.com is considered to be your acceptance of the amendments and full and complete approval that neglects ignorance, and Hawlek.com accepts the discussion in Any suggestion on these provisions.

  3. All fees are calculated in Rial Omani, and the user must pay all fees due on the platform in addition to any other expenses that you add Hawlek.com, provided that payment is made by the approved and specific means available through Hawlek.com.

  4. About you may charge fees to some users, depending on the offers, products or services that they request, or the fees or taxes imposed by the state on the nature of the product or service.

  5. Hawlek.com reserves the right to add, increase, reduce or discount any fees or expenses under the terms, conditions and terms of the usage agreement, on any of the users, whatever the reason for their registration.


 Payment and Payment Services for Purchases Hawlek.com:

  1. Hawlek.com provides through its partners the payment and payment system in Hawlek.com. It can be done entirely online through the payment options available on Hawlek.com or through any payment method provided by Hawlek.com from time to time.

  2. Hawlek.com is committed to determining the price of the service or product that it offers in its store according to the accepted market value.

  3. Hawlek.com is committed to providing invoices, receipts, and receipt vouchers for all amounts and profits that originate in its store, and it is obligated for the user to give the purchase invoice for a service or product.

  4. Hawlek.com is committed to providing the accepted accounting specifications in its online store, in implementation of the provisions of this agreement, and the legal, economic, commercial and organizational interests in this organization.


 Your Personal Information and Operations Details Information:

  1. The user acknowledges that he grants Hawlek.com an unlimited, universal, permanent and irrevocable right, exempt from expenses, and authorized to use personal information or materials or other things that you have provided or provided with a platform Hawlek Store or announced it on the platform by joining it or using you For her, through the forms designated for communication and registration, or through any email or any of the communication channels available on the platform. And with the aim of achieving any of the interests that the platform sees.

  2. The provisions of the confidentiality of consumer information are subject to the rules of “Privacy and Confidentiality of Information” of Hawlek.com, and the provisions of this agreement relating to the confidentiality of information.


Intellectual Property:

  1. The intellectual property rights of Hawlek.com are fully owned by Hawlek.com, whether they are owned by them before or after the establishment of this online platform.

  2. The user or consumer respects the intellectual property rights of Hawlek.com, which includes Hawlek.com itself, and the words, logos, and other symbols of Hawlek.com or displayed on Hawlek.com, as Hawlek.com, and every right that belongs to Hawlek.com , Are fully intellectual property rights of Hawlek.com.

Responsibility Hawlek.com:

  1. Hawlek.com is committed to conducting its business through this electronic platform in a systematic manner and in accordance with the regulations in force in the Sultanate of Oman, and in accordance with the provisions of this agreement.

  2. Hawlek.com does not bear any claims arising from errors or negligence, whether they are caused directly, indirectly, accidentally, by the user or by a third party such as shipping companies.

  3. About you, its affiliates, owners, and whoever represents them must make the (product or service) sound, legal, and authorized according to the laws and regulations of the Sultanate of Oman and used for legitimate purposes.

Confidentiality of Information:
  1. Hawlek.com takes measures (tangible, organizational and technical) to protect users and prevent unauthorized person from accessing and saving user personal information.

  2. You acknowledge, as a user, that the World Wide Web is not a completely secure method, and the confidentiality of your personal information cannot be guaranteed 100% via Hawlek.com.

  3. Hawlek.com has no control over the actions of any third party, or third parties, like other Internet pages linked via links to the platform or third parties claiming to represent you and others.

  4. You know and agree that Hawlek.com may use the information you provided with it, in order to provide services to you Hawlek.com, and to send marketing messages to you, and that privacy Hawlek.com controls the collection, processing, use, and transfer of your personal identity information, and the rules for confidential information are subject to Hawlek.com's Privacy and Confidentiality Policy.

Restricting Access or Membership:

Hawlek.com can suspend or cancel the user’s membership, or restrict the user’s access to the services of the platform at any time without warning, for any reason, and without limitation.

The Purchase Policy Hawlek.com:

  • Before approving the order, the user should make sure that the desired options are chosen correctly for each product -if there are different options on the product page-.

  • The actual order approval date: This is the date on which the user pays the value of the order. After payment, the expected date of arrival of the order will be approved (10 working days after approved payment) -Taking into consideration the current Coronavirus crisis-.

  • It is possible that some products in the user's order are not available, and the team will notify the owner of the order in the event that a product is not available or the required option of the product is not available via e-mail. And it will be given 6 hours to change the product or required option -before deleting the product from the order-.

  • The user will be compensated for the value of the unavailable products by 100%, after or during the period of the order's shipment.
Delivery and Shipping Policy:

  1. Hawlek.com is committed to delivering the user's order in one box! Contains all products of the order.

  2. After payment, the expected date of arrival of the order will be approved (10 working days after approved payment) -Taking into consideration the current Coronavirus crisis-.

  3. Hawlek.com has the right to choose the appropriate shipping company to send the user’s order to its address registered in the platform, knowing that the work team seeks to choose the fastest way to deliver the order to the user’s mandate.

  4. After sending the shipment through local shipping companies, the user will reach the shipment invoice and shipping company numbers on the email registered in the platform so that he can follow up the shipment.

  5. There are no additional shipping charges that the user pays after completing the order process on Hawlek.com.
Compensation Policy:

  1. Hawlek.com is obliged to compensate the user for the products that are not available in his request with 100% of the product value, after or during the period of the order's shipment.

  2. The user will not be compensated with any sums for any product that he chooses, and he has not read its details from the product page (size, effectiveness or quality of the product).

  3. The consumer will be compensated 1% of the total price of the order for each day of delay after 10 working days from the approval of the order -Taking into consideration the current Coronavirus crisis-.

  4. The consumer has the right to request compensation for the product provided to you Hawlek Store within the seven days following the date of sending the order shipping bill -locally- to his address, and he is not entitled to claim any compensation after the seven days have passed.

  5. Claims for compensation will not be considered if the consumer has used the product or obtained its benefit. Hawlek.com has the right to inspect the product before agreeing to compensation to ensure its safety.

  6. In the event that the compensation application is accepted by the Department of Hawlak.com, the consumer will be compensated via (purchasing points or discount coupons) and rarely compensation will be made by returning the amounts paid.

  7. The consumer is not entitled to request compensation for the product in the following cases:

  • If the product was manufactured at the request of the consumer or according to the specifications specified by it, with the exception of products that are defective or that violate the specifications specified by the consumer.

  • If the product consisted of video tapes, CDs, CDs, or information programs used.

  • If the product is newspapers, magazines, publications, books, or other types of literature.

  • If a defect appears in the product due to poor possession of the consumer.

  • If the contract deals with purchasing software download products via the Internet.



 Refund and Exchange Policy:

  • The user should know that there are no guarantees, refunds, or replacements on the required products, but the user has the right to request compensation for the product provided from Hawlek.com within the seven days following the date of submitting the order shipping bill -locally- to his address, and he is not entitled to claim any compensation after the seven days have passed . The compensation application will be reviewed according to the Hawlak.com compensation policy.



 General Provisions:

  • In the event that any incoming material or item mentioned in this usage agreement is canceled or there is any incoming material or any item in the usage agreement that is no longer in effect, such an order does not cancel the validity of the rest of the material, terms, and provisions contained in the usage agreement and remains in effect until further notice From managing Hawlek.com.

  • This Usage Agreement - which may be amended from time to time as appropriate - constitutes the Usage Agreement, Mechanism of Work, Understanding, Agreement, and Contract between Hawlek.com and the user, and both parties agree to this agreement that the following be taken into account:

  1. The Arabic language is the language in use when interpreting the provisions of this agreement, or when translating it into another language.

  2. All prices offered on services or products Hawlek Store may be modified from time to time.

  3. The promotional or marketing offers that may be placed Hawlek Store by you are temporary offers, as Hawlek.com has the right to amend or stop these promotional or marketing offers at any time.

  4. The parties to this agreement are obligated to deal with each other in a manner that does not violate the legal rules, regulations, and laws in force related to the nature of the dealings between Hawlek Store and the user

  5. This Usage Agreement is only revoked by virtue of a decision by the administration Hawlek.com.